We know you’re excited to receive your order, and we work hard to get your items on their way as quickly as possible. Most in-stock orders are packed and shipped the same business day, Monday through Friday.

Free U.S. Shipping on Eligible Orders $150+

We offer FREE standard shipping on eligible U.S. merchandise orders of $150 or more.

Because our products range from small jewelry and crystals to large, heavy specimens and home decor, certain items and orders are excluded from this offer.

Free shipping exclusions include:

• Live Sale purchases
• Cannot be combined with other discounts, including automatic sale discounts, welcome offers, or promotional discount codes.
• Select heavy (Over 20lbs) or oversized items and orders
• Expedited and Express shipping

Live Sale purchases do not count toward the $150 free shipping minimum. If your cart contains both Live Sale items and regular merchandise, you must have at least $150 in eligible merchandise to qualify for free shipping on those items.

For example:

• $150 in eligible merchandise: Qualifies for free standard shipping.
• $100 in eligible merchandise + $100 in Live Sale items: Does not qualify, because only $100 counts toward the minimum.
• $150 in eligible merchandise + $100 in Live Sale items: The eligible merchandise qualifies for free shipping, but shipping charges may still apply to the Live Sale items.

Some exceptionally heavy or oversized orders may also be excluded from free shipping, even when the eligible merchandise total exceeds $150.

Free shipping eligibility is calculated automatically at checkout. Any applicable shipping charges will be displayed before you complete your purchase.

Processing Times

We aim to ship most in-stock orders the same business day, Monday through Friday.

Orders placed later in the day, on weekends, or on holidays may ship on the next business day. During Live Sales, holidays, promotional events, new product launches, and other high-volume periods, please allow additional processing time.

Custom, made-to-order, preorder, or otherwise specially noted products may have different processing times. Please refer to the individual product page for details.

Please note that processing time is separate from shipping and transit time.

U.S. Shipping

Most domestic orders ship via USPS. Depending on the size, weight, destination, or nature of your order, we may use another carrier when appropriate.

Estimated U.S. Delivery Times

Economy Shipping: 5–8 business days
Standard Shipping: 3–4 business days
Express Shipping: 1–2 business days

Delivery times are estimates and may vary depending on your location. We ship from California, so nearby orders may arrive sooner than estimated, while orders traveling to more distant locations may take a little longer.

Delivery estimates begin once your order has shipped, not when it is placed.

Shipping rates are calculated based on your order's size, weight, and destination. Available shipping methods and exact costs will be displayed at checkout.

All delivery timeframes are estimates rather than guaranteed delivery dates. Carrier delays may occasionally occur and are outside of our control.

Heavy & Oversized Items

Some of our crystals, mineral specimens, and home decor pieces can be exceptionally heavy or require special packaging.

For this reason, select heavy or oversized items and orders may not qualify for free shipping, regardless of the order total.

Any additional shipping charges will be calculated and displayed at checkout before you complete your purchase.

These exclusions allow us to offer free shipping on most qualifying orders without incorporating the substantial shipping costs of exceptionally heavy pieces into our product prices.

Order Tracking

Once your order ships, you'll receive a shipping confirmation email with tracking information.

Please allow some time for the carrier to scan your package and activate the tracking information after receiving your shipping confirmation.

Address Changes & Incorrect Addresses

Please double-check your shipping address before completing your purchase.

If you notice an error, contact us as soon as possible. We'll do our best to update your address before your order ships, but we cannot guarantee changes once your order has entered the fulfillment process.

Rock Paradise is not responsible for additional shipping costs resulting from incorrect or incomplete addresses provided at checkout.

Lost, Delayed & Missing Packages

Once your package has been accepted by the shipping carrier, transit and delivery are handled by that carrier.

If your tracking information shows an unusual delay or your package appears to be lost, please contact us. We'll do our best to help investigate the issue and work toward a resolution.

If your package is marked as delivered but you cannot locate it, we recommend checking around the delivery location and with household members, neighbors, or building management before contacting the carrier.

Damaged Orders

We take great care when packing crystals, minerals, and other fragile items.

If your order arrives damaged, please contact us as soon as possible with your order number and clear photos of the damaged item and its packaging.

Our team will review the issue and help determine the next steps.

Please keep the original item and packaging until the issue is resolved, as they may be needed for a carrier claim.

International Shipping

International shipping availability, rates, and delivery options are displayed at checkout where available.

International customers are responsible for any applicable customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country, unless otherwise stated at checkout.

Customs processing may also result in delays beyond the estimated delivery timeframe.

Questions About Shipping?

Have a question about shipping costs, a heavy or oversized item, or whether your order qualifies for free shipping?

Contact us before placing your order, and we'll be happy to help.