We know you’re excited to receive your order, and we work hard to get packages on their way as quickly as possible. Most orders are packed and shipped the same business day, Monday through Friday.

Free U.S. Shipping on Eligible Orders $199+

We offer FREE standard shipping on eligible U.S. orders of $199 or more.

Because we sell everything from jewelry and small crystals to large, heavy pieces, some products and orders are not eligible for free shipping.

Free shipping excludes:

• Live Sale purchases
  
• Select heavy or oversized items
  
• Expedited and Express shipping
  

Live Sale purchases do not count toward the $199 minimum for free shipping. If your cart contains both Live Sale and regular merchandise, you must have at least $199 in eligible merchandise to qualify.

For example, an order containing $210 of eligible merchandise qualifies for free shipping. An order containing $150 of eligible merchandise and $100 of Live Sale merchandise does not.

Some exceptionally heavy or oversized orders may also be excluded, even when the eligible merchandise total exceeds $199. If your order does not qualify, the applicable shipping options and rates will be displayed at checkout.

Free shipping eligibility is calculated automatically during checkout.

Processing Times

We aim to ship most in-stock orders the same business day when they are placed Monday through Friday.

Orders placed later in the day, on weekends, or on holidays may ship on the next business day. During Live Sales, holidays, sales, new product launches, and other high-volume periods, please allow additional processing time.

Custom, made-to-order, preorder, or otherwise specially noted products may have different processing times. Please refer to the individual product page for details.

Please note that processing time is separate from shipping/transit time.

U.S. Shipping

Most domestic orders are shipped via USPS. Depending on the size, weight, destination, or nature of your order, we may use another carrier when appropriate.

Our standard shipping options are generally:

Estimated U.S. Delivery Times

Economy shipping typically arrives within 5–8 business days, Standard shipping within 3–4 business days, and Express shipping within 1–2 business days after your order has shipped.

Delivery times are estimates and may vary depending on the carrier and destination.

Shipping rates are calculated based on the size and weight of your order. The available services and exact cost will be displayed at checkout.

Delivery estimates begin once your order has been shipped and are estimates rather than guaranteed delivery dates. Carrier delays can occasionally occur and are outside of our control.

Heavy & Oversized Items

Some of our crystals, specimens, and home decor pieces can be exceptionally heavy.

Heavy and oversized orders may require additional shipping charges and may not qualify for our free shipping promotion. Any applicable shipping cost will be shown at checkout before you complete your purchase.

This allows us to offer free shipping on most qualifying orders without building the substantial cost of shipping exceptionally heavy pieces into our product prices.

Order Tracking

Once your order ships, you’ll receive a shipping confirmation with tracking information at the email address provided during checkout.

Please allow some time for the carrier to scan your package and activate the tracking information after you receive your shipping confirmation.

Address Changes & Incorrect Addresses

Please double-check your shipping address before completing your purchase.

If you notice an error, contact us as soon as possible. We’ll do our best to update the address before your order ships, but we cannot guarantee changes once an order has entered the fulfillment process.

Rock Paradise is not responsible for additional shipping costs resulting from incorrect or incomplete addresses provided at checkout.

Lost, Delayed or Missing Packages

Once a package has been accepted by the shipping carrier, transit and delivery are handled by the carrier.

If your tracking information shows unusual delays or your package appears to be lost, please contact us and we’ll do our best to help you determine what happened and work toward a resolution.

If tracking shows a package as delivered but you cannot locate it, we recommend checking around the delivery location, with other members of your household, neighbors, or building management before contacting the carrier.

Damaged Orders

We take great care when packing crystals, minerals, and other fragile pieces.

If your order arrives damaged, please contact us as soon as possible and include your order number and clear photos of the item and packaging so our team can review the issue and help.

Please keep the original item and packaging until the issue has been resolved, as they may be required for a carrier claim.

International Shipping

International shipping availability, rates, and delivery options are displayed at checkout where available.

International customers are responsible for any applicable customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country, unless otherwise stated at checkout.

Customs processing can also cause delays beyond the original estimated delivery timeframe.

Questions About Shipping?

If you have questions about shipping, a heavy item, or whether your order qualifies for free shipping, please contact us before placing your order and we’ll be happy to help.