Refund policy
Our return policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging.
Items That Cannot Be Returned
Certain products are non-returnable, including: Custom or personalized items and gift cards
What You’ll Need
To complete your return, you must include a receipt or proof of purchase.
Please do not send items back without contacting us first, as we need to approve your return and provide instructions.
Refunds
Once we receive and inspect your returned item, we will notify you by email.
If your return is approved, we’ll process your refund and apply it to your original method of payment within a reasonable timeframe.
Exchanges
If you need to exchange an item, please contact us first to confirm availability and get instructions.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped, defective product).
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
How to Start a Return
To start the return process, please email us at Sales@rockparadise.com with the following information:
- Order number
- Item(s) you’d like to return
- Reason for the return
- Photos of the item, if applicable